At CalFig we take pride in shipping quality, healthy plants to our customers. Whether you’re a long-time customer or a new one, we want you to be happy with your purchase. Therefore we guarantee the plants for 30 days from the time you receive them.
If the plants are damaged during transit or the wrong item make sure you contact us immediately. If you receive a damaged plant please take pictures of the damaged box and if part of the tree is broken take a picture of that as well. If it’s just a little branch it will grow back and not worth sending back to us. If the tree is broken in half, say the trunk is broken, we will either refund your money or replace it. Once you submit your claim the quicker we can help you. Please submit your claim within 24 hours of delivery.
This is what our return policy does not cover:
We do not have control over the weather therefore our guarantee does not cover the death of plants due to acts a mother nature. We do not replace any plants that are damaged or die due to freezing temperatures. The customer is responsible for caring for the plant to protect against frost and freezes if necessary. We do not cover death due to lack of care. Plants which die for lack of water, fertilizer, and general care do not qualify for replacement. We do not guarantee a plants that are grown outdoors, outside their recommended zones.
What are guarantee does cover:
Plants that are unhealthy within 30 days due to reasons not listed above, we will provide a one-time replacement of the plant. If we do not have the plant in stock, we will refund your purchase.
The customer is responsible for the cost of shipping: we will not refund the cost of shipping. Only the plant purchase costs will be refunded. The shipping cost goes to the shipper and cannot be refunded unless the plant is damaged in shipping. Our 30 day guarantee does not cover shipping cost. If you request a replacement of your plant, you will be responsible for the shipping cost of the new plant(s). We will also need accurate photos of the plant in real time so we have an idea of what is happening.
